Returns Policy

Return & Refund Policy

Your Satisfaction is Important to Us

At [Your Store Name], your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

You have [15/30] days from the date of delivery to return your item(s) for a refund or exchange. To be eligible for a return:
  • Items must be unused, unwashed, and in the same condition that you received them.
  • Items must be in their original packaging with all tags and labels attached.
  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Some items cannot be returned, including:
  • Gift cards
  • Personal care items (e.g., undergarments, opened cosmetics)
  • Customized or made-to-order items

Exchanges

Need a different size, color, or item? We’re happy to exchange eligible items based on availability. Please contact our customer support team to initiate an exchange.

How to Start a Return

To initiate a return or exchange, please:

  • Contact our support team at [example@example.com] with your order number and reason for return.
  • Wait for confirmation and return instructions.
  • Ship the item(s) to the address provided.

Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method within [5–10 business days].

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service for your protection.

Damaged or Defective Items

If you received a damaged or defective product, please contact us within [48 hours] of delivery. We’ll resolve the issue promptly.

More Details

  • Mon–Sat: 8 AM – 8 PM | Sun: 10 AM – 4 PM
Menu

©Brand store WordPress Theme 2025. All Rights Reserved

Get 15% off on Elementor WordPress Theme Bundle and Access all our themes. Get BundleBuy Theme